INTRODUCTION
Industry Skills is a Registered Training Organisation (National Provider RTO 41072) As an RTO and company, we are required to operate within legislation set by Commonwealth, State and relevant Territory bodies and the National Vocational Education and Training Regulator. We are approved, monitored and audited by the Australian Skills Quality Authority (knows as ASQA).
As the Director of an RTO, I have an obligation to ensure that the company complies with legislation and has systems in place, appropriate to our size and scale of operations that meet the standards. This manual has been produced to set out the policies of the company and to provide guidelines for everyone involved in the RTO – management, administration staff, trainers and assessors and our clients. It reflects the way we operate as a business in our marketing, courses, administration and management. The policies have a strong focus on course participants and clients and their satisfaction with the quality of the training and assessment services we provide.
Staff and trainers should be aware of and know how to access:
- The website
- The enrolment forms and student services administration forms
- The policies
- The organisation chart, job descriptions and human resources forms
- Relevant course guidelines and training and assessment materials
- Relevant training and assessment procedures and forms
Industry Skills has a reputation for quality industry training. Your feedback on our services and quality of training is always welcome.
Yours sincerely,
Samuel Bohr
Director
Industry Skills
4 Morton’s cl, Kincumber, NSW, 2251 Telephone: 0408278590
E-Mail: Samuel@industryskills.com.au